Contact Us
Tongariro Alpine Crossing Tours answers questions about what appears on these pages. It does not operate tours, sell tickets or hold bookings, so some questions belong elsewhere.
Who To Contact For What
Write in for questions about a tour description on the site, a correction to a price, rating or review count, or a partnership or press enquiry. Include the tour name exactly as it appears on the page so the question lands on the right product.
What To Include In An Email
A short note works best. Name the tour, say what you saw on the page, and give a return address for the reply.
What The Site Cannot Do
This site compares products sold on third-party booking pages. It has no access to bookings, payments or departure decisions.
- Change, cancel or move a booking
- Issue refunds or check a payment
- Confirm a departure or whether a tour is running in mountain weather
- Pass a message to an operator or driver
Where To Take Booking Problems
For anything about a payment, a date or a refund, go to the booking platform you booked through, or to the operator named on the booking page. The operator makes the call on running a departure in mountain conditions.
The Address
Email info@tongariroalpinecrossingtours.com. Please do not send payment details, ID copies or booking numbers beyond what the question needs.